Help centre

No. You can check out as a guest. An account is only worth having if you reorder regularly. It keeps your order history and saved lists.

Yes. Call +1 (202) 899-9143 during business hours and we will take the order. Same prices, no surcharge. This is also how to order if anything on the site prevents you from checking out.

Before dispatch, yes: call us and we will amend it. After dispatch it becomes a return. Items ordered from the maker on your behalf cannot always be cancelled once placed. We will tell you if that applies to your order.

We price at the manufacturer’s recommended retail and hold it. Several brands we carry operate minimum advertised price policies, and holding those prices is a condition of carrying the brand.

No. Find the same item cheaper from an authorised source and you should buy it there. If it is much cheaper from a seller you do not recognise, be careful. Counterfeits of several of these makers are well documented.

We do not hold that item in the warehouse. It is ordered from the maker when your order comes in, and the lead time shown is the time from your order to dispatch from us. The item is genuine and carries full warranty support.

It means we are an authorized dealer for that brand and buy directly from the maker. The tool is genuine and carries full manufacturer warranty support.

Often. We carry more than thirty brands and can order many items that are not shown online. Call us with the part number and we will tell you whether we can get it, what it costs and how long it takes.

Free on orders over $149.00. Below that a flat $14.95. Expedited air is quoted at checkout.

Yes. Orders ship duty unpaid, so import duty and brokerage are payable to the carrier on delivery. We declare full commercial value and will not under-declare a shipment.

Only if it is still dry and sealed. Once a stone has been wetted we cannot verify it as unused and cannot resell it. The same applies to opened abrasives and saw blades out of their sleeve.

Phillips is designed to cam out under load; JIS is not. Using a Phillips driver in a JIS screw rounds the head. There is a full explanation in our buying guide.

Yes. We are an authorized dealer for the brands we carry and buy from authorized supply for each one. If you ever have reason to doubt an item, send us a photograph and we will investigate it with the maker.

Correct, and this is not a caveat we bury. One cut through metal takes a chip out of the single-bevel edge and the tool is finished. Keep an ordinary nipper on the bench for anything that is not plastic.